Eligibility
Return eligibility can depend on order status, item condition, return reason, quantity and the applicable business policy for the account and product.
Return reasons
Supported reasons may include damaged goods, wrong product, quantity issue, manufacturing defect, customer return, transit damage or another reviewed reason.
Partial returns
Where allowed, selected order lines can be returned partially. The system will not allow a return quantity greater than the delivered and otherwise returnable quantity.
Inspection and stock action
Returned goods may be restored to sellable inventory only when appropriate. Damaged or non-sellable goods are recorded separately and are not returned to available stock.
Financial adjustment
Completed approved returns can generate credit-note and ledger adjustments, including applicable GST reversal, based on the returned quantity and original historical order values.
How to request
Approved users will be able to request eligible returns from their account order history as the returns module is enabled. For immediate assistance, contact Praco.